Privacy Policy & Terms

Παρακάτω βρίσκονται οι όροι προστασίας προσωπικών δεδομένων και οι όροι χρήσης για την πλατφόρμα AI agents της Sminos AI-IoT.
Effective date: 2025-11-23.

Privacy Policy (English)

1. Data Controller

Sminos AI-IoT. For privacy inquiries contact: Contact Form.

2. What we collect

  • Conversations (text chat) between visitors and agents (content logs, timestamps, session_id).
  • Metadata: IP (when required for operation), user agent, timestamp, agent id, admin id.
  • Optionally provided contact details (phone, e-mail) if the user enters them in chat.
  • Slack webhook logs (notifications/monitoring forwarded to the admin's configured Slack workspace).
  • Usage data for analytics (questions count, sessions, like/dislike feedback, token counters).

3. Purpose of processing

  • To provide and improve the AI agents service.
  • To notify business administrators and provide monitoring via Slack.
  • To analyse usage for improving models, UX and reporting (aggregated statistics).
  • To enable the business/operator to contact users when users supply contact data in chat.

4. Legal basis

Processing is based on user consent (when accepted) and the legitimate interests of providing, securing and improving the service.

5. Retention

Conversations and logs are retained for up to 24 months unless otherwise agreed with the business administrator. Aggregated analytics may be retained longer in anonymised form.

6. Third parties & disclosures

  • Infrastructure providers (hosting, backups).
  • LLM providers (OpenAI or similar) — prompts and chat content are transmitted when generating responses.
  • Slack (webhooks) for real-time admin notifications.

7. Medical / sensitive information

The service provides informational support only and does not replace professional medical or legal advice. For sensitive scenarios, we recommend stricter retention and opt-out of advertising. The platform does not collect classified health data unless voluntarily provided by the user in chat.

8. User rights

Users have rights of access, rectification, erasure, restriction, portability and objection. To exercise rights contact: Contact Form.

9. Security

We use industry standard measures (TLS, access control, encrypted storage where applicable). Enterprise customers can opt for self-hosted deployment for higher guarantees.

10. Cookies & tracking

The platform uses cookies for sessions and analytics. Details will be provided in the cookie policy / banner.

11. Contact

Privacy inquiries: Contact Form — Sminos AI-IoT.

Disclaimer

The Sminos AI-IoT platform and its AI agents provide informational, supportive and non-binding content only. All responses are automatically generated by Large Language Models (LLMs) and may contain inaccuracies, incomplete information or misinterpretations. The service does not replace professional medical, legal, financial, nutritional, pregnancy-related or psychological advice, nor any other professional services.

Sminos AI-IoT is not liable for decisions, actions, omissions or damages resulting from the use of AI-generated responses. Users remain solely responsible for verifying and evaluating any information provided by AI agents.

Medical and sensitive information:
AI agents do not provide diagnoses, treatment recommendations or clinical guidance. Any information related to health, Type 1 diabetes, pregnancy, medication or nutrition must be confirmed with a licensed healthcare professional.

Legal and financial topics:
Any legal, tax, accounting or financial information generated by AI agents does not constitute professional advice. Users must consult attorneys, accountants or financial advisors before taking action.

Business / admin responsibility:
Businesses integrating AI agents are responsible for the configuration of prompts, metadata, images/uploaded content by businesses/admin ("uploaded images/content"), descriptions and instructions provided to the agent. Sminos AI-IoT is not liable for content resulting from misconfiguration, incomplete business data or misleading interactions by end users. The system logs conversations for audit purposes.

By using the service users acknowledge that the provider is not responsible for any direct, indirect, special or consequential damages arising from the use of AI-generated responses.

Terms of Service — Key points (Summary)

  • Binding Terms: Using the service implies acceptance of these Terms and the Privacy Policy.
  • Content responsibility: Agents generate responses using LLMs. Accuracy is not guaranteed; the service does not replace professional advice.
  • Acceptable Use: No illegal content, spam, harassment. Admins are responsible for agent configurations and uploaded materials (images, descriptions).
  • Data & Audit: Conversations are logged for quality and contact purposes. Admins acknowledge Slack forwarding when enabled.
  • Termination: Accounts may be suspended or terminated for abuse or breach of terms.
  • Liability: Sminos AI-IoT is not liable for direct/indirect damages arising from use except as stipulated in specific enterprise contracts.
  • Billing & Free tier: Freemium available; paid tiers (per-agent/month) apply beyond free limits. Usage caps and token limits apply.